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Yelp and filtered reviews for Genesis Chiropractic of Bentonville

April 4, 2012

 

Client testimony quotes (real patient reviews) posted on Yelp, and quickly filtered off Yelp:

 

“Very good treatment plan and follow up. Getting great results…I was quite amazed at what he can do. Check it out!!…Dr. Blackketter cares for his clients and takes a lot of time with them… Upper cervical care works and in a way that is so different from anything you have experienced before. DON’T try anything else, TRY CHIROPRACTIC FIRST and call Dr. Blackketter for a life and health changing experience…If you live anywhere nearby, there’s no question, you should visit his office and begin your journey to better health!…Gone are the days of intense neck pain and tension.”


In case you are new to Yelp.com please go check it out. It is a very cool social media site that is all about customer reviews of local businesses. You can give ratings of 1 to 5 stars and write comments about your experience with doctors, restaurants, churches, services, etc.

 

Unfortunately, Yelp filtered out(removed) five separate 5 star user reviews we had been given for Genesis Chiropractic of Bentonville.

 

I’m not complaining.


Well, I guess it is a mild complaint…


I know they have a system that is designed to “protect the consumer” and also to insure that the public has real patient reviews of doctors and authentic opinions from actual reviewers, called Yelpers by some. Yes, we need for all client reviews by Yelpers or Googlers or Facebookers to be held up to the highest level of accountability. Each reviewer must be a reliable source of information for their comments to be helpful for others.
I get it, no scams and no spam!


Believe me, I want all the information out there about me and my business to be as accurate as possible.

BUT, the frustration for me is I know all these people. They are honest. They are (or were) my clients!

 

They are “Real People. Real Reviews.”® just like Yelp wants!!


Why does sharing from the heart with the best intentions — so other people can also benefit from Upper Cervical Specific care — get filtered?!? Hmmmm?


I don’t know. Maybe, I wouldn’t be writing this blog if they hadn’t all been 5 stars!!

 

For whatever reason their remarks were filtered out, so I retrieved them from the “filtered reviews” section to share their stories with you.


Read for yourself:

https://www.yelp.com/biz/genesis-chiropractic-bentonville

 

Angela H. of Rogers, AR
who also follows us on Facebook, wrote this review on 5/7/2012:

“Dr. Blackketter is very kind, and has really helped me. I would recommend him to anyone!! He’s the first cervical chiropractor I have ever been to, and I was quite amazed at what he can do. Check it out!!”

Then she followed that up with another testimonial on Facebook:
“…I truly believe without you I would still be on LOA [Leave of Absence from work]!!”

~~~~~~~~~~~~~~~~

Jennifer L. of Miracle Valley, AZ
joined Yelp to help us spread the news about what we do, and she wrote this review on 3/20/2012:

“Dr. Blackketter cares for his clients and takes a lot of time with them. It’s of utmost importance to him to educate and inform his clients so that they understand what possibilities lie ahead of them. His vision for them to be well is encouraging and contagious! Our family saw him on our way across country and were blessed to have spent time at his practice, taking part in a class that he offered. We have all benefited from his upper-cervical treatment and only wish that we could be under his care on a regular basis. If you live anywhere nearby, there’s no question, you should visit his office and begin your journey to better health!”

~~~~~~~~~~~~~~~~

On 3/19/2012
Matthew D. (another Doctor of Chiropractic in Deming, NM)
Yelped out:

“Dr. Blackketter is a dedicated professional when it comes to Chiropractic. I had the opportunity to attend Palmer College with him. Upper cervical careworks and in a way that is so different from anything you have experienced before. DON’T try anything else, TRY CHIROPRACTIC FIRST and call Dr. Blackketter for a life and health changing experience. I have been checked and adjusted by Dr. Blackketter and would recommend him in a heartbeat.”

~~~~~~~~~~~~~~~~~~

Matt S. of Bloomington, IL
(who spent many hours training in the KCUCS method, including participating in an Upper Cervical Mission trip to Guatemala with Dr. Blackketter)
wrote the following review on 3/4/2012:

“Dr. Blackketter is the only doctor in all of NW Arkansas to perform Upper Cerivcal Specific care. For that reason I decided to give him a try after numerous attempts to relieve right neck pain. Thanks to Dr. Blackketter I can say that I feel great! Gone are the days of intense neck pain and tension.“

~~~~~~~~~~~~~~

Gregory S. of Rogers, AR, written on 4/4/2012:

“Very good treatment plan and follow up. Getting great results. Dr Blackketter is friendly and works with schedule.”

~~~~~~~~~~~~~~~~

Thanks Greg! I appreciate you for taking the time to write a positive review.


And the same goes for Angela, Jennifer, Matthew, and Matt.

 

We wish your kind words for me would have been made public so others can find out about this business and how we can help them live better, stronger, healthier lives.

 

We have not seen one single comment survive Yelp’s review filter screening process…for more than a couple days. You can read them if you scroll down to the bottom and click read filtered reviews, but this is getting ridiculous.

To be fair, Yelp did send me a response to a comment I made (yes, I reviewed Yelp on Yelp). They basically said my reviews were made by new Yelpers and they aren’t considered as trustworthy or valuable as an established member with many reviews. They also reiterated their policy about the filtering processas a protection for my business from fake reviews, malicious comments from competitors, or remarks by disgruntled employees.

If you’d like to share a comment, throw your hat into the ring. I’d love to hear from you!

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